Thank you for shopping with us at shopannajade.com. We want our customers to be completely satisfied with their purchase! If you are not 100% satisfied, we will gladly exchange your merchandise. Just complete a contact form that can be found on our site under "contact", and send us the items that you would like to return/exchange. If the following criteria are not met, there will be no return/exchange and the merchandise will be sent back to you. If you have any questions or concerns please give us a call at 662-659-0203. Office Hours- 10:30am-5pm Monday-Friday
- Refunds will be issued in the form of store credit or exchange only.
- Refunds/exchanges are only accepted with the original receipt.
- Refunds/exchanges are only accepted within 7 days of receipt date.
- Final Sale (no returns) on sale items, shoes, jewelry, handbags, and accessories.
- All merchandise must be returned unworn and unwashed.
- All merchandise must have original tags attached.
- Once merchandise is returned/received, store credit will be issued.
- Please note, it way take up to 2 weeks to receive your store credit.